Service Monitoring
A business operates best when it is closely monitored and well-managed. Business-grade IT environments are no different.
A highly functional infrastructure requires constant maintenance, and a detailed understanding of how systems are operating and when they require attention. We ensure business environments run at premium capacity with our Passive and Proactive Monitoring services.
Passive Monitoring
All servers hosted by Micron21 are passively monitored regardless of your support level. At the very least, we monitor servers for ping responses. We are immediately aware if anything happens to your server. If you have a support package, we can act immediately too.
Our 24/7 Support package includes more advanced passive monitoring. We analyse and provide detailed reports on traffic, latency, memory usage, CPU usage, and load averages. You will receive email notification whenever a server is operating sub-optimally or experiencing issues.
Equipped with these insights via our Netflow, PRTG, and Cacti portals, you can make informed decisions on what steps to take with your IT infrastructure.
Alternatively, our technicians can provide assistance. If your service is sending an alert and you have a support package, expert technicians provide swift and efficient support to remedy the situation.
Why choose Micron21 Proactive Monitoring?
- Monitoring all server event logs.
- Monitoring for proper AV updates and activity.
- Monitoring backup status, whether on-site or remote.
- Monitoring firewall activity, hack/spam relay attempts.
- Monitoring system bottlenecks (system processes, processor/ram utilization, etc.)
- Monitoring application services (Exchange, ISA, IIS, etc.)
- Real-time inventory collection and web-based reporting.
- Remote support for most issues.
Proactive Monitoring
Proactive monitoring at Micron21 empowers our team of systems, network and security engineers to gauge service performance and identify potential areas of risk. We respond to any issue: seven days a week, 24 hours a day.
Operationally, proactive monitoring provides a view into the health and status of your IT services. Monitoring can apply to applications, networks, security, and hardware within our data centre.
Like air traffic controllers, Micron21 operational support staff use a variety of tools to monitor network traffic.
We inspect every aspect of your environment to identify and mitigate problems before they occur.
Micron21 proactive monitoring is performed 24x7x365. We configure monitoring software to perform tasks that measure your entire environment. The monitoring platforms send email and SMS alerts to our support team whenever an event occurs. If something requires attention, we are alerted – long before a potential issue becomes a problem.
Our proactive monitoring and maintenance will improve the productivity of your cloud infrastructure. This increases the reliability of systems and saves revenue in overall IT support costs.