Micron21 has built its reputation by delivering exceptional customer service.
With an average Net Promoter Score (NPS) of 88, we are rated very highly in the world class category for customer service. When you need us, we will be there to help you. Here's some case studies showcasing how we’ve helped our customers when they’ve needed us most.
Proactive Monitoring: We keep an eye on your services around the clock and act on any events.
Total Cover: This plan encompasses all of your services with Micron21’s most comprehensive level of support.
Save You Time and Money: Our technicians are experts across a vast range of cloud products and are also backed by our senior specialists. This saves you from running around or employing your own small IT army.
Regular Patching and Maintenance: We will sit with you to create a maintenance schedule around your business’ operations and design a backup plan to best protect your data.
Monthly Reports: We’ll provide a monthly report to keep you fully informed of any issues and service suggestions. You’ll also enjoy access to our reporting tools if you would like to create adhoc reports when you like.