Data Centre

Staging spaces

Access a staging room to set up and test equipment before moving it to the data centre.

Customer extended services

Your infrastructure deserves the best environment possible. Our data centre facility has secure WiFi enabled throughout the facility. Clients can make use of our executive boardroom and book the space for meetings. Relax, play games or watch TV in our communal area. Have a session within our onsite gym, or cook lunch in our fully-serviced kitchen.

Security

The location of your server infrastructure is essential.

Securing hardware and services within a certified facility that is equally resilient and fault tolerant in operation is key to delivering maximum availability.

We use an array of security equipment, techniques, and procedures to control, monitor, and record access to the entire facility. These include:

• 24x7x365 security and monitoring.
• PCI DSS Level 1 compliant.
• All doors secured with access control with anti-pass back at a minimum.
• Motion detection for lighting.
• All mission critical zones secured with two-factor biometric readers.
• Equipment check upon arrival.
• All visitors are escorted at all times when accessing rack equipment.
• Rubbish removal.
• CCTV digital camera coverage of the facility, including detailed surveillance and audit logs with history kept for 3 years.

All visitors including customers are screened and require government issued photographic identification upon entry to verify identity, and are escorted at all times when accessing rack equipment.

We provide the best physical and electronic security, power and cooling redundancy, and fire suppression. This is combined with our global DDoS Protected network–one of the most connected peered networks in Australia.

Power

The Micron21 Data Centre is designed to ensure constant, unfaltering power. Our power supply contingencies eliminate the risk of failure and the associated data corruption or hardware damage.

Every device within the data centre is provisioned with two power inputs (A and B) or multiple power supply units (PSUs). This procedural standard ensures device continuity in the event of a single power source failure.

Each cable to a device's PSU runs from one of two independent power distribution units (PDUs) within each rack. In the unlikely event that a cable connecting to the device fails, the alternative cable maintains the power supply. Each rack's two PDUs will source electricity from one of two Uninterruptible Power Supplies (UPSs) – one from the 'A' side, and the other from the 'B' side.

Power usage is load balanced across the data centre. Each of the four IT load power feeds – feeding the two power distribution units attributed to each rack – is supplied with a dedicated uninterruptable power supply.

The four uninterruptible power supplies are split and housed within two independent power rooms. Each of these power rooms are physically independent and fire rated.

Micron21 power rooms are fed from external independent mains power connections.

In the event the external mains power source fails, each Micron21 power room is provisioned with a dedicated backup generator. Each power room generator is capable of indefinitely powering the entire Micron21 Data Centre if required.

The Micron21 Data Centre provides customers with the most redundant power infrastructure in Australia.

Our facility provides 4N Uninterruptible Power Supply (UPS) systems redundancy to each rack within the facility, with a minimum of 20 minutes battery design at full load to prevent power spikes, surges and brownouts.

In the event mains power is unavailable for more than 5 seconds, our 2N onsite continuous rated diesel generators automatically start to self-generate power indefinitely, with more than 60 hours of fuel stored on site and refuelling contracts for guaranteed fuel delivery.

Earthquake resistance

Structural building design, floor ratings and infrastructure equipment mounts at Micron21 meet or exceed local building codes for lateral seismic design forces. Equipment and non-structural components, including rack cabinets, are anchored or braced to a solid structure as standard policy.

Fluid leak detection

The Micron21 Data Centre is built 585m above sea level. It does not have a basement or any areas that allow water to be captured. All equipment on ground level is built on raised flooring and the building is positioned at the top end of a sloped court. Additionally:

• All external walls have been designed as a moisture barrier, water leak detection has been installed on all pumps, chilled, CRAC units and chilled water pipes.
• Diesels leak detection has been installed on bulk storage, pipe work and within generators.
• Acid detection has been installed on all lead acid batteries.
• A Secondary roof has been installed to provide thermal protection and a secondary water barrier to the data centre from outside elements.
• All leak detection systems are designed to automatically notify, isolate and contain a fault where possible.

Cooling

Devices are housed in carefully monitored, climate-controlled environments. We adopt a 'hot aisle, cold aisle' methodology to ensure devices remain cool while secured in our purpose-built Emmerson Racks.

Each rack is supported with XDP top-of-rack cooling. XDP units provide enough power to cool the load of up to four racks simultaneously.

Every four top-of-rack air conditioners are supplied by four independent cooling sources to ensure a constant flow of refrigerated gas.

Each of the independent cooling sources is linked to buffer tanks containing 10,000 litres of continuously chilled water. The water temperature is maintained by two independent industrial-strength chillers.

During cooler weather periods, our innovative climate control system sources and processes naturally cold air from the outside atmosphere. The industrial chillers facilitate the process using only their radiators instead of electric compressors to ensure reliable cooling infrastructure that is optimised for environmental sustainability.

Tertiary condensers are mounted on the roof of the data centre as an additional cooling measure. The condensers supply in-row cooling appliances every four racks, to ensure cooling is maintained in the unlikely event that any or all of the top-of-rack cooling systems go offline.

The Micron21 Data Centre houses the most redundant data centre cooling system in Australia. Completely Tier IV certified, we provide a robust HVAC system for stable airflow, temperature and humidity, with 3N redundancy across the entire facility.

We provide redundancy for cooling across two different forms of cooling technology: chilled water and Direction Expansion Air Conditioning.

Our primary chilled water system is a complete 2N design, containing two fully redundant chillers, four circulation pumps and two 10,000 litre thermal storage buffer tanks to provide continuous cooling capacity to the data centre at all times.

The entire chilled water cooling system, including all pumps and CRAC units, is fully UPS protected. This ensures continuous cooling at all times, even if mains or generator power is not available.

In the event our fully redundant 2N primary chilled water cooling technology fails, we have 12 fully independent Direction Expansion Air Conditioning units located on our roof to independently cool our data centre. Each mission-critical cooling infrastructure system is backed up by its own dedicated power generation system.

With a guaranteed cooling capacity with redundancy to each rack within our data centre, Micron21 has massive amounts of available cooling to support the highest possible density of IT technology.

Customer support

Our data centre support staff engineers provide technical, logistical escort support for customers: 24 hours a day, 7 days a week. Highly trained and experienced data centre technicians can provide assistance for remote management, custom installations and equipment troubleshooting.

As a Micron21 customer you have direct access to our support teams who provide remote smart hands support, technical advice, engineering, troubleshooting, project management, equipment relocations, installations and onsite hardware and software maintenance. Providing a complete managed service for seamless IT operations.