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Using FTP/SSH Webauth with Micron21 shared web hosting services

Overview:

As a security measure, before you can use FTP, sFTP, MySQL or SSH to connect to your Micron21 website hosting plan, you will need to authorise connections from your IP address.

The following guide will list the steps required to authorise your IP address.

Method:

In a web browser window, go to https://webhostauth.micron21.com
Complete the reCAPTCHA challenge (the "I'm not a robot" box)

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Create or manage support tickets directly with Micron21

You will need to register a new account if this is the first time lodging a ticket.

If you have previous lodged a ticket either online, email or over the phone you will already have an account. Please reset your password, if you have not logged into the support portal before.

Lodge a ticket Manage existing tickets

Need to send us information securely? Use our Escrow service here

Need more advanced support?

Micron21 provides a comprehensive approach to customer care that starts with a base 24/7 support that is included free with every service we offer - there are no charges to enjoy a basic level of support with Micron21 and you are not restricted in how you contact us to receive assistance any time of day or night.

For those who require more advanced support though, our Customer Care plans and Ad-Hoc support are designed to completely remove the complexity of IT management - from taking full responsibility for your entire infrastructure or tailoring a custom approach, we have the capability and know-how.

Find out more about Customer Care Find out more about Adhoc Support